Director of HR Operations

About You: Are you a strategic and operational HR leader who thrives on building scalable systems, improving service delivery, and creating efficient processes that support business growth? Do you enjoy leveraging technology, data, and continuous improvement to enhance the associate experience and drive organizational effectiveness? If you are passionate about creating high-performing HR operations, leading teams, and delivering measurable business results, then this opportunity may be the perfect fit. Reporting directly to the Chief Human Resources Officer (CHRO), the Director of HR Operations serves as the operational backbone of the Human Resources function. This leader is responsible for the systems, processes, data governance, compliance programs, service delivery models, and technology partnerships that enable HR to operate efficiently and effectively across the organization.

A Day in the Life:

HR Service Delivery & Shared Services

Lead the HR service delivery model, ensuring associates and managers receive timely, accurate, and consistent HR support • Establish and monitor service level agreements (SLAs) across all HR service categories • Oversee HR case management processes, escalation protocols, and resolution standards • Drive continuous improvement in service quality, response times, and associate satisfaction • Maintain and enhance associate self-service resources, knowledge bases, and HR support tools • Lead and develop the HR Shared Services team to deliver exceptional service

HR Technology & Systems Management

Serve as the HR business owner for the HRIS and related HR technology platforms • Partner closely with IT to establish governance, change management, and system enhancement processes • Define business requirements, oversee user acceptance testing, and support system implementations • Evaluate and recommend HR technology solutions that improve operational effectiveness • Manage vendor relationships and maximize technology adoption across the organization • Ensure HR systems are configured to support business objectives and associate needs

HR Data, Reporting & Analytics

Establish and maintain HR data governance standards, controls, and processes • Ensure the accuracy, consistency, and integrity of workforce data • Oversee HR reporting, executive dashboards, scorecards, and workforce analytics • Partner with Finance to align headcount reporting and workforce planning metrics • Develop reporting capabilities that support strategic workforce decisions • Conduct regular audits and drive improvements in data quality and reporting accuracy

Process Design & Continuous Improvement

Design, document, and optimize core HR processes across the associate lifecycle • Standardize processes to improve consistency, compliance, and associate experience • Identify opportunities to automate manual tasks and streamline workflows • Maintain process documentation, standard operating procedures, and operational guidelines • Partner with HR Business Partners and Centers of Excellence to ensure effective process execution • Drive operational excellence initiatives that improve efficiency and scalability

Program & Project Management

Provide oversight for major HR initiatives, system implementations, and organizational projects • Coordinate cross-functional efforts involving HR, IT, Finance, Legal, and external partners • Ensure effective change management and communication strategies are incorporated into all HR initiatives • Monitor project milestones, risks, resource allocation, and overall program performance • Maintain visibility into the HR project portfolio and proactively address potential obstacles

HR Compliance & Regulatory Management

Ensure compliance with federal, state, and local employment regulations • Oversee regulatory reporting requirements, including EEO-1, ACA, VETS-4212, and related filings • Maintain compliance calendars and monitor filing deadlines and training requirement • Partner with Legal to assess regulatory changes and implement operational updates • Maintain audit-ready documentation and HR records • Monitor multi-state employment and leave law developments and ensure organizational compliance

Leadership & Team Development

Build, lead, coach, and develop a high-performing HR Operations team • Establish clear performance expectations, accountability measures, and development plans • Foster a culture of service excellence, continuous improvement, and operational discipline • Develop succession plans and strengthen organizational bench strength • Partner with the CHRO on organizational design and future team growth strategies

Necessary Qualifications:

Bachelor’s degree in Human Resources, Business Administration, Information Systems, or a related field required Master’s degree or MBA preferred SHRM-SCP, SPHR, or equivalent senior HR certification preferred 8–10 years of progressive Human Resources experience Minimum 4 years of leadership experience in HR Operations, Shared Services, HR Technology, or related functions Demonstrated experience serving as a business owner for enterprise HRIS platforms such as Workday, UKG, SAP SuccessFactors, ADP Workforce Now, Dayforce, or similar systems Experience managing HR service delivery models, shared services, case management systems, and SLAs Experience overseeing HR compliance programs and regulatory reporting requirements Strong understanding of HR technology, data governance, reporting, and analytics Proven project management and process improvement expertise Ability to build strong partnerships with executive leaders, IT, Finance, Legal, and operational stakeholders Excellent communication, presentation, and relationship management skills Strong business acumen and strategic thinking capabilities Demonstrated ability to lead change and drive organizational adoption Highly organized with exceptional analytical, problem-solving, and leadership