Legal & Business Operations Analyst

GC AI https://gc.ai/ is the legal intelligence platform built for in-house legal teams and companies. Your decisions shape the product, your impact is immediate, and you own your work from day one.

More than 2,100 companies https://gc.ai/customers run their legal work on GC AI, including 300+ public companies, 75+ unicorns, and teams at Nestlé, Hitachi Digital, Lockheed Martin, Miro, Bass Pro Shops, Riot Games, SKIMS, Liquid Death, Vercel, TIME, and Post Holdings. The platform holds an 80 NPS, more than double the B2B SaaS industry average, reinforcing GC AI as the leading legal AI platform for companies of all sizes.

GC AI has doubled ARR in six months. We won #1 Highest Customer Satisfaction https://gc.ai/blog/gc-ai-saas-award-winner-2026 at the 2026 SaaS Awards. Our investors include Scale Venture Partners, Northzone, Sound Ventures, and Guillermo Rauch, CEO of Vercel.

You’ll define how things get built, not follow someone else’s playbook. Six principles guide how the team works:

• 📈 1% Better Every Day: small, compounding improvements across everything you ship.

• ❤️‍🔥 Customer Obsession: start with the customer and work backward.

• 🚀 Ship Today: bias toward action and iteration over perfection.

• 🧗 Find a Way: resourcefulness and ambition over constraint.

• 🤝 Care: be direct, like an honest friend, even when it’s uncomfortable.

• 🎯 Own It: full accountability, proactive communication, and attention to detail.

ABOUT THE ROLE

You’ll improve how GC AI operates across three connected areas: Legal operations, company-wide business operations, and IT operations.

For Legal, you’ll improve intake, workflows, technology, vendors, and the team’s use of GC AI.

For Business Operations, you’ll own knowledge management and improve processes that affect the entire company.

For IT, you’ll coordinate selected operational projects, partner with Engineering, and direct the day-to-day work of our external IT team.

This is a hands-on role for someone who can turn messy processes into clear, scalable systems. You’ll report to the Manager, Legal Ops & Compliance. Leveling will reflect prior scope and ownership, rather than years of experience alone.

This role is based out of Chicago or NYC and follows a hybrid schedule.

WHAT YOU’LL DO

LEGAL OPERATIONS

• Improve Legal’s use of GC AI. Build, maintain, and move repetitive work into scalable workflows.

• Support Legal’s technology, vendor, and outside-counsel portfolio. Track owners, spend, renewals, deadlines, and overlapping tools.

• Build reporting that shows how Legal work moves, where requests stall, and which improvements have the greatest impact. You’ll also work with our product team to make GC AI even better!

BUSINESS OPERATIONS

• Own Notion and the company’s internal knowledge-management system. Build clear structures, manage permissions, and keep important content current.

• Improve company-wide processes involving vendors, procurement, onboarding, shared systems, and cross-functional handoffs.

• Build forms, templates, automations, and lightweight workflows that make recurring work faster and more consistent.

• Project-manage selected cross-functional initiatives involving any department across the company.

IT OPERATIONS

• Direct the day-to-day work of our external IT team. Set priorities, track open items, and hold the team accountable for follow-through.

• Coordinate selected IT projects and operational improvements based on company priorities.

• Partner with Engineering, Security, and People on projects involving access, systems, integrations, devices, and employee lifecycle changes.

• Maintain clear IT processes, documentation, project plans, and escalation paths so employees know where to go for help.

WHAT YOU’VE DONE

• You have 1-3 years of experience in legal operations, business operations, or program coordination.

• You have owned a recurring process or project from beginning to end and can explain what improved.

• You have built forms, automations, templates, dashboards, or knowledge systems, rather than only using someone else’s.

• You are comfortable working with SaaS tools, permissions, integrations, provisioning, and operational workflows.

• You can coordinate external service providers and internal stakeholders without formal authority.

• You manage timelines, owners, dependencies, and follow-ups without letting important work fall through the cracks.

• You write clearly and make complex processes easy for others to understand and follow.

• You have sound judgment about what you can resolve and what requires immediate escalation.

• You are AI-native. You use AI tools daily, test their outputs, and iterate rather than accept the first answer.

• You naturally document and templatize recurring work. If you’ve done something twice, you write it down.

• You are detail-oriented AF. You catch errors, protect sensitive information, and close loops others miss.

• You work well with ambiguity and can create structure without waiting for a complete playbook.

NICE TO HAVE

• Experience at a startup or high-growth SaaS company.

• Experience administering Notion or another company-wide knowledge-management platform.

• Experience coordinating work with an external IT provider.

• Experience working across Legal, Engineering, Security, People, or Finance.

• Experience running a vendor RFP or software-selection process.

• Experience with procurement, vendor management, or contract workflows.

• Experience building AI-supported workflows, prompts, skills, or intake tools.

• Light automation and analysis experience using tools such as Zapier, spreadsheets, or reporting platforms.

A NOTE ON PACE

We’re building something new in a once-in-a-generation shift in technology and the legal industry, so we move at a relentless pace. We expect urgency, ownership, and good judgment even when things aren’t perfectly clear. If you need structure and consensus to do your best work, this isn’t the right place