Customer Success Executive

THE OPPORTUNITY

The healthcare industry is embracing AI and looking to transform. The limiting factors: implementation speed and clear ROI definition. You change that.

At Hippocratic AI, we're the only generative AI platform built for safe, autonomous clinical conversations with patients. Our systems achieve 99.9%+ accuracy and are trusted by leading health systems nationwide. But our technology is only as good as the implementations behind it.

We need a Customer Success Executive who is as comfortable in a CMO's boardroom presenting 6-month outcomes as you are in a nursing unit discovering workflows. You'll own the entire post-sale journey for assigned health systems across the Central Region (Midwest + portions of South/Southeast)—from discovery through scaled adoption—becoming the operational heartbeat of our most strategic relationships.

This is hands-on, embedded partnership work. You'll spend 20-40% of your time onsite with our customers. You'll address problems and deliver solutions. You'll drive measurable clinical and operational outcomes. You'll influence product roadmap decisions. And you'll do it in a $3.5B company backed by healthcare's best investors.

WHAT SUCCESS LOOKS LIKE IN YEAR ONE

• Discovery & Scoping: You've led deep-dive workflow assessments with nursing leadership, IT, and operations teams. You understand exactly where Hippocratic AI creates value in their environment before implementation begins.

• ROI Framework: You've built a customized success metrics dashboard with each client—tracking adoption rates, patient interaction volume, nurse time savings, care quality improvements, and operational efficiency gains. You present quarterly results to their C-suite.

• Executive Relationships: You're on a first-name basis with 3-4 executives at each assigned health system (CMO, COO, Nursing VP, IT Director). They call you when they need things done. You're the trusted operational partner they lean on.

• Technical Influence: You've identified 2-3 product gaps and successfully advocated for roadmap changes that benefit your accounts and the broader customer base. Engineering and Product respect your insights.

• Implementation Momentum: You've led 2-3 full rollouts (pilot through scaled adoption) across units, managing timelines, coordinating training, removing blockers, and hitting adoption targets. Your teams are seeing real results—faster, measurable impact.

• Strategic Expansion: You've mapped expansion opportunities and presented them to client leadership. You've grown wallet share or extended deployments into new clinical areas.

YOUR CORE RESPONSIBILITIES

• Implementation & Operationalization

• Account & Relationship Management

• ROI & Success Metrics

• Technical Implementation & Problem-Solving

• Training, Adoption & Change Management

• Cross-Functional Collaboration

WHAT YOU BRING

Must-Have

• Bachelor's degree from an accredited university.

• 5+ years in health systems in customer success, account management, project management, or implementation roles. You understand how health systems work and how change happens inside them.

• Proven track record leading complex implementations in clinical or operational environments. You've navigated multi-stakeholder environments, managed scope, handled difficult transitions, and delivered results.

• Executive presence and communication skills. You can influence C-suite decision-makers, present data compellingly, and build trust across organizational hierarchies.

• Deep understanding of healthcare workflows, clinical operations, and regulatory constraints. You don't need a clinical license, but you understand clinical work and respect it.

• Project management excellence: scoping work, managing timelines, coordinating multiple work streams, and identifying/removing blockers. You're organized, proactive, and detail-oriented.

• Technical fluency (not coding required). You understand system architecture, integrations, data requirements, and can translate between business and technical teams. You ask smart questions and learn quickly.

• Ability to thrive autonomously in a client-embedded role. You're self-directed, resourceful, and comfortable operating with minimal daily supervision. You drive the relationship.

• Willingness to travel: 20-40% of the time to assigned client sites, including multi-day and occasional overnight trips.

• Ability to meet client credentialing requirements (background check, drug screening, proof of vaccinations/immunizations, etc.) as mandated by healthcare facilities.

Nice-to-Have

• Experience in healthcare consulting, transformation initiatives, or system-wide digital health rollouts.

• Background in healthcare technology sales engineering or post-sales technical roles.

• Experience deploying AI, enterprise SaaS, or complex digital health solutions at scale.

• Familiarity with healthcare compliance standards (HIPAA, clinical workflow requirements, etc.).

• Track record of presenting outcomes, case studies, or best practices at industry conferences or executive forums.

• Experience with ROI modeling, outcome measurement, and value-based care frameworks.

THE DETAILS

Travel: 20-40% travel to assigned client sites based on implementation phase, key milestones, and client needs. This includes multi-day onsite weeks and occasional overnight trips.

Location: Remote, with regular travel to your region

Reporting: VP of Customer Success

WHY HIPPOCRATIC AI

• You're joining the future of safe, clinical AI. Hippocratic AI is the only generative AI platform built from the ground up for safe, autonomous clinical conversations. Our 99.9%+ accuracy has been earned through rigorous clinical training and validation.

• The team is world-class. Founded by healthcare innovators, physicians, and AI pioneers from El Camino Health, Johns Hopkins, Washington University, Stanford, Google, Meta, Microsoft, and NVIDIA. You'll work alongside people who've spent careers transforming healthca