Account Manager - Florida

With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About the job We are seeking a results-driven Account Manager to lead customer retention and revenue growth across a portfolio of restaurant partners in the SW Florida markets within the Eastern Time Zone. Reporting to the Manager of Account Management, this hybrid field-based role serves as a trusted advisor to local restaurant operators by delivering data-driven insights and optimizing reservation workflows. In this position, you will proactively engage with leadership to overcome operational challenges, champion customer needs cross-functionally, and expand adoption of premium marketing solutions. The ideal candidate brings a collaborative mindset, deep industry familiarity, and a passion for supporting the local hospitality ecosystem. Note: Applicants must live in the Eastern Time Zone to align with the team and market. SW Florida / Florida residence strongly preferred. Domestic travel will be required if not living in the immediate SW Florida area.

Responsibilities

Account Retention & Revenue Growth: Build and maintain strategic relationships with restaurant leadership to achieve quarterly retention and upsell targets, including contract renewals and premium marketing tool adoption. Consultative Business Reviews: Conduct ongoing, data-driven business reviews and executive meetings to deliver industry insights, benchmark performance, and optimize reservation flows. Cross-Functional Customer Advocacy: Serve as the primary point of escalation for restaurant partners, collaborating with internal product and support teams to resolve issues and inform feature enhancements. Marketing & Promotional Execution: Partner with the marketing team to design, execute, and evaluate custom marketing initiatives that drive program participation and diner engagement. Operational Excellence & Tracking: Maintain accurate account records, interaction logs, and activity metrics in Salesforce to inform territory strategy and account health forecasting. Industry Education & Thought Leadership: Educate operators on emerging hospitality trends and economic drivers, empowering clients to make data-informed operational decisions.

Minimum Qualifications

3+ years of account management, customer success, or operational management experience within the restaurant or hospitality industry. Residency in the Eastern Time Zone (SW Florida / Florida residence strongly preferred) and in close proximity to an airport. Demonstrated expertise in restaurant operations and financial analysis, including the ability to interpret P&L statements and business metrics. Proven track record of using a consultative approach to manage client relationships, handle objections, and achieve retention or growth goals. Strong written and oral communication skills, with experience preparing and delivering data-driven presentations to group audiences.

Preferred Qualifications

Bachelor's degree in Business Administration, Hospitality Management, or a related field. Hands-on experience leveraging AI tools for account research, personalized communication, and workflow efficiency. Proficiency with CRM platforms (such as Salesforce), Google Workspace, and Apple operating systems. Experience working effectively in fast-paced, evolving, or unstructured business environments.

Benefits and Perks

Work from (almost) anywhere for up to 20 days per year Focus on mental health and well-being:

Company-paid therapy sessions through SpringHealth Company-paid subscription to Headspace Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

Paid parental leave Generous paid vacation + time off for your birthday Paid volunteer time Focus on your career growth:

Development Dollars Leadership development Access to thousands of on-demand e-learnings

Travel Discounts Employee Resource Groups Competitive retirement and health plans

Note for MA applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $75,000 - $85,000USD. We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.

Work Environment & Flexibility At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working