Sales Training Program Manager - Remote (CA Only)

Location: Remote: California.

Location Status: Requires 25%–50% travel, including occasional overnight travel. Work will be primarily performed remotely from home office. Occasional travel to and work from other Race offices or off-site locations may be required.

Free Fiber Internet Service

Comp: $71,000-$79,000 USD per year

Who We Are:

We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.

Position Impact:

The Sales Training Program Manager is responsible for owning, managing, and continuously improving the company’s sales training infrastructure to drive consistent, high-level performance across inside sales and door-to-door (D2D) sales channels, including contractor teams. This role oversees the development, implementation, and optimization of onboarding programs, manages and optimizes the LMS platform (Articulate 360), and develops and scales training frameworks such as train-the-trainer models for both internal teams and external partners. The position plays a key role in enabling sales effectiveness by designing, coordinating, and delivering training across diverse sales environments, including inside sales and field-based D2D teams. The Manager provides hands-on coaching to sales representatives and frontline leadership, reinforcing core selling skills, improving execution, and ensuring alignment with company standards, messaging, and customer experience expectations.

Operating with a high level of ownership, this role partners cross-functionally with Sales Leadership, Operations, Sales Training, and contractor teams to establish program priorities, align training initiatives with business objectives, monitor effectiveness, and drive continuous improvement. The role is accountable for training program consistency, execution, and measurable impact on sales performance, onboarding effectiveness, and overall business outcomes. The Sales Training Program Manager leads the ongoing evolution of a scalable, high-impact sales training ecosystem that supports business growth and consistent execution across markets and sales channels.

Requirements

Qualifications and Experience:

• Eligibility for US Employment without sponsorship

• Minimum of 18 years of age

• Associate degree (A.A.) or equivalent education in a related field of study preferred

• High School Diploma or GED or equivalent combination of education and experience is required

• A valid driver's license, subject to successful verification through a DMV check, is mandatory

• Ability to travel to multiple work sites and maintain a flexible schedule based on the needs of the Sales organization, including evenings, overnight, weekends, holidays, and overtime as required

• 3–5 years of experience in sales, sales training, enablement, or coaching roles, with increasing responsibility in training program ownership, development, implementation, or optimization

• Proven success supporting both inside sales (phone-based) and outside sales (field or door-to-door) environments, including experience working with or training contractor teams

• Demonstrated ability to own, manage, and continuously improve training programs in a fast-paced, high-growth environment

• Strong public speaking, presentation, and facilitation skills with the ability to engage and influence diverse audiences, including frontline teams and leadership

• Experience developing structured training content, onboarding programs, and instructional materials that drive measurable performance outcomes

• Proficiency with Salesforce, LMS platforms (Articulate 360 preferred), sales enablement tools, and data/reporting dashboards (e.g., SalesRabbit or similar)

• Strong analytical skills with the ability to interpret performance data and translate insights into actionable training improvements and measurable business results

• Exceptional communication and interpersonal skills with the ability to influence cross-functional stakeholders without direct authority

• Demonstrated ability to manage training program priorities, timelines, deliverables, and stakeholder expectations across multiple sales channels

• Experience establishing program success metrics, evaluating training effectiveness, and using performance data to guide continuous improvement

• Experience in telecommunications or other rapid-growth, performance-driven industries strongly preferred

• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication

• Bilingual communication skills are considered a plus, particularly when serving diverse communities

Skills:

• Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications

• Functional use of common office equipment, computers, and office software

Essential Duties and Responsibilities:

Training Strategy & Program Ownership

• Own the strategy, ongoing management, and continuous improvement of sales training programs to ensure alignment with business goals, sales strategy, and customer experience standards

• Identify performance gaps across inside sales, D2D, and contractor teams and develop targeted, scalable training solutions

• Align training initiatives with sales campaigns, promotions, and go-to-market priorities

• Track, measure, and report on training effectiveness and overall business impact

• Establish program obje