Customer Success Manager

About the company

Our client is a fast-growing technology company.

The role

Raydar is recruiting for this role on behalf of our client. Serve as a post-sale partner to customer legal departments, guiding them through setup, adoption and ongoing value from a software product. The role draws on legal operations knowledge and customer success work, with some training, teaching and travel.

What you'll do

• Run onboarding and enablement for customers after the sale so their teams adopt the product well.

• Identify customer challenges and shape tailored projects and workflows that strengthen their operations.

• Expand existing accounts by demonstrating ongoing value and deepening relationships.

• Teach courses and present at conferences to educate customers on features and good practice.

• Work with sales and product colleagues to pass customer insights back into planning.

Requirements

What we're looking for

• At least four years in a legal-adjacent advisory or operations field; a law degree is not required.

• A solid grasp of how in-house legal teams work, including their processes and pain points.

• Consulting or advisory experience, with a track record of managing projects and presenting recommendations to clients.

• Excellent communication skills, with comfort presenting, teaching and building customer relationships.

• Genuine interest in AI tools and willingness to travel about 25% of the time.

• Experience owning implementations from kickoff to go-live, or running 10 or more implementations at once.

• Prior work supporting a legal function in a support, advisory or coordinating capacity.

• Familiarity with how in-house legal departments operate.

• A strong understanding of legal processes and operations.

• Willingness to take part in teaching and training activities.

• A background from a top-tier school.

Benefits

Compensation and benefits

• Base salary: USD 150,000 to 200,000 per year

• Equity

• Medical, dental and vision coverage

• Life and disability insurance

• Retirement plan

• Parental leave

• Paid time off and sick days

• Company holidays

• Performance bonus

• Relocation support

Location and work model

• Remote (US)

• Full-time