VP, Payroll Operations and Services

Restaurant365 is transforming how restaurants run their businesses. Today, we help more than 50,000 restaurant locations manage their finances, operations, and people. As AI changes what's possible, we're reimagining how restaurant back offices operate—automating routine work, helping teams make better decisions, and giving restaurant leaders more time to focus on growing their businesses. We're transforming how we work, too. AI is changing how we build products, solve problems, and deliver results for our customers. We're embracing new ways of working, moving faster, and creating opportunities for our people to make a greater impact. At Restaurant365, our culture is built on ownership, collaboration, and continuous improvement. We believe in challenging ourselves, learning every day, and working together to achieve great results. We're looking for people who are curious, take initiative, and want to grow while helping shape the future of an industry.

***This role requires a hybrid work schedule based out of one of our office locations: Austin, TX; Irvine, CA; Bay Area, CA; Denver, CO; or Akron, OH. ***

Restaurant365 is one of the fastest-growing SaaS platforms in the restaurant industry, and our payroll operations are scaling to match. We’re looking for a Vice President of Payroll Operations and Services to own the end-to-end infrastructure that keeps payroll running accurately, compliantly, and reliably for thousands of restaurant operators nationwide. This is a high-impact, high-visibility leadership role. You’ll build and refine the operational systems, compliance frameworks, and team structures that protect our customers and enable the company to scale. You’ll work closely with Product, Finance, Legal, and Customer Success — and serve as the primary customer voice for payroll operations, ensuring our clients experience the reliability, transparency, and service quality they depend on. If you’ve spent your career building payroll operations at scale in a SaaS environment and you’re ready to own the whole function, this role was built for you.

How you'll add value: Operational Excellence

You’ll oversee the full delivery of payroll and financial operations — accuracy, timeliness, client satisfaction — and continuously raise the bar. That means streamlining workflows, automating wherever possible, and building KPI frameworks that keep the team accountable and ahead of issues before they become problems.

Financial Controls & Fiduciary Oversight

You’ll own everything related to payroll funds: proper segregation, secure movement, accurate funding, and daily reconciliations. You’ll ensure timely and compliant payroll tax filings across all federal, state, and local jurisdictions — including year-end reporting — and maintain the internal controls (approval workflows, audit readiness, GL alignment) that protect our clients and the company.

Compliance & Regulatory Management

You’ll be the executive point of escalation for tax authority notices, audits, and compliance matters. You’ll monitor regulatory changes across jurisdictions, update policies and procedures proactively, and develop training programs that embed compliance awareness across the organization.

Strategic Growth

You’ll partner with the executive team to shape the strategic direction of the function — identifying market trends, managing cost-to-serve, and building the organizational infrastructure needed to support a rapidly growing client base.

Client & Vendor Relationships

You’ll build trusted partnerships with our clients and with the financial institutions and technology vendors that support our operations — ensuring that every relationship is anchored in transparency, reliability, and regulatory soundness.

Team Leadership

You’ll lead, mentor, and grow a high-performing team. That includes recruiting top talent, building career paths, and creating a culture where accountability and continuous improvement aren’t just values — they’re how work gets done.

AI Fluency

Set the vision and priorities for how AI transforms your function and invest in approved tools and capabilities to get there. Sponsor repeatable AI workflows and automations across your organization, demonstrate measurable gains, and hold your leaders accountable for making AI part of how their team work.

What you'll need to be successful in this role: What Success Looks Like in Year One

• Payroll operations are running with measurably improved accuracy, speed, and compliance consistency across all client accounts

• A scalable compliance and internal controls framework is in place and audit-ready

• Key operational KPIs are defined, tracked, and trending in the right direction

• The team has a clear organizational structure with strong second-line leaders developing beneath you

• Cross-functional relationships with Product, Finance, and CS are functioning as true partnerships, with payroll operations embedded into the product roadmap process

What You’ll Bring

• 12+ years of progressive leadership in payroll and financial operations, with substantial experience in a SaaS-based payroll or payroll services organization supporting multi-entity, multi-state clients

• 5+ years of direct ownership over payroll tax compliance — federal, state, and local — including filings, remittances, wage and hour adherence, and audit response in complex, multi-jurisdiction environments

• Demonstrated ability to build and scale high-performing operations teams, including QA frameworks, compliance programs, and structured process improvement

• Strong financial management skills: payroll liabilities, funding models, reconciliation, margin performance, and cost-to-serve within a recurring revenue business

• Experience overseeing payment operations and banking relationships, including ACH processing, NACHA compliance, funding risk management, and fraud mitigation

• Hands-on familiarity with payroll platforms, tax engines, accounting systems, and treasury workflows