Implementation Project Manager (WMS & TMS)

Implementation Project Manager (WMS/TMS) Location: Remote – United States Department: Professional Services / Implementation Salary Range: $95,000–$115,000 annually About ShipHawk ShipHawk is a leading provider of warehouse and transportation management software, helping businesses streamline fulfillment operations, optimize shipping, and scale efficiently. Our technology empowers companies to simplify complex logistics processes and deliver exceptional customer experiences. We're a growing team of passionate problem-solvers who thrive on collaboration, innovation, and delivering meaningful results for our customers. About the Role We're looking for an experienced, highly organized, and customer-focused Implementation Project Manager to join our team. In this role, you'll lead end-to-end implementations of ShipHawk's Warehouse Management System (WMS) and Transportation Management System (TMS) solutions, ensuring customers are set up for success from kickoff through go-live. You'll own multiple customer implementations simultaneously, coordinating technical resources, managing timelines, and serving as the primary point of contact throughout the implementation journey. The ideal candidate combines strong project management experience, hands-on WMS knowledge, and SaaS experience . You're a proactive problem-solver who thrives in a fast-paced environment, takes ownership of outcomes, and knows how to keep complex projects moving forward. What You'll Do Lead Customer Implementations

Own and manage multiple concurrent WMS and TMS implementation projects from kickoff through successful go-live.

Develop and maintain detailed project plans, timelines, milestones, and deliverables.

Proactively manage dependencies, identify risks, and remove roadblocks to keep projects on track.

Ensure implementations are delivered on time, within scope, and aligned with customer expectations.

Own Customer Communication & Relationships

Serve as the primary point of contact for customers throughout the implementation process.

Lead customer kickoff meetings, status updates, and project discussions with clear agendas, action items, and next steps.

Provide proactive, transparent communication regarding project progress, timelines, risks, and deliverables.

Set clear expectations and build trusted relationships with customer stakeholders.

Identify and escalate potential challenges early while maintaining a solutions-oriented approach.

Drive Project Execution & Accountability

Maintain accurate, organized, and up-to-date project documentation, task tracking, and status reports.

Coordinate internal and external stakeholders to ensure deliverables are completed on schedule.

Follow up on outstanding action items and drive accountability across project teams.

Anticipate potential delays and develop actionable contingency plans to keep implementations moving forward.

Balance competing priorities while maintaining strong attention to detail across multiple projects.

Partner with Technical Teams

Collaborate closely with Implementation Engineers, Product, and other internal teams to support successful deployments.

Perform or coordinate system configuration, data setup, integrations, testing, and validation activities.

Develop a strong understanding of ShipHawk's WMS and TMS solutions and how they support customer operations.

Help troubleshoot implementation challenges by bringing together the right technical resources.

Ensure customers are prepared for go-live through appropriate testing, validation, and readiness activities.

Continuously Improve

Identify opportunities to improve implementation processes, documentation, and customer experiences.

Share best practices and lessons learned across the team.

Contribute to scalable implementation methodologies that support ShipHawk's continued growth.

What We're Looking For Required Qualifications All three areas of experience—Project Management, WMS, and SaaS—are required for this role.

Project Management Experience: 3+ years of experience managing software implementations, technical projects, or complex customer-facing projects, with proven ability to manage multiple projects, timelines, and stakeholders.

Hands-On WMS Experience: Direct experience implementing or configuring Warehouse Management Systems (WMS), OR extensive hands-on WMS experience as a warehouse manager, operations manager, WMS administrator, power user, or similar role.

SaaS Experience: Professional experience working with SaaS products or platforms, either at a SaaS company or as a customer implementing or managing SaaS solutions.

Excellent written and verbal communication skills, including leading customer-facing meetings.

Strong organizational skills, attention to detail, and ability to manage competing priorities.

Ability to collaborate effectively with technical and nontechnical stakeholders.

Comfortable working with technical concepts, software configurations, data workflows, and integrations.

Proactive problem-solving mindset with strong ownership, accountability, and ability to meet deadlines.

Preferred Qualifications

Experience leading WMS or TMS implementations in a B2B SaaS environment.

Understanding of warehouse operations, order fulfillment, inventory management, shipping, and logistics workflows.

Experience working with APIs, EDI, system integrations, or data migration processes.

Familiarity with project management tools such as Asana, Jira, Monday.com, or similar platforms.

Experience in a high-growth B2B SaaS environment.

PMP, CSM, or other relevant project management certifications.

What Success Looks Like

Successful Go-Lives: Customer implementations are delivered on time, within scope, and with a smooth transition to production.

Strong Customer Experience: Customers feel informed, supported, and confident throughout their implementation journey.

Proactive Project Ownership: Risks are identified early, action items are consistently followed throug