Senior Revenue Enablement Manager, Post-Sales

SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further! Our Senior Revenue Enablement Manager, Post-Sales is responsible for enabling SpyCloud's post-sales teams to deliver fast time-to-value, articulate customer value realized and potential value, and consistently position SpyCloud for renewal and expansion opportunities — increasingly through AI-assisted tools, not just static playbooks. This role sits at the intersection of Product Solutions, Customer Success, and Revenue Enablement, building AI-assisted plays, coaching tools, and lifecycle programs that support implementation, adoption, and value realization. This role is highly cross-functional, you will work closely with executive stakeholders and cross-functional teams to design and execute enablement programs that scale and deliver results across the Post-Sales organization. Partner closely with the Director of Revenue Enablement, to contribute to and execute the overall Revenue Enablement strategy. The ideal candidate is equally comfortable designing an AI-assisted coaching workflow, translating product capabilities into customer-facing value narratives, and partnering cross-functionally to improve lifecycle execution from onboarding through renewal. What You'll Do:

Post-Sales Enablement Strategy

Develop and execute a Post-Sales Enablement strategy aligned to customer journey goals: implementation success, adoption, value realization, expansion, and renewals Partner with Product Success and Customer Success leadership to identify gaps, friction points, and enablement opportunities across the customer journey — determining what needs a program, an AI-assisted tool, or neither Works in coordination with the PS and CS leadership to identify and design scalable enablement programs tailored to their team’s goals and needs

Voice of the Field

Gather structured feedback from CS and PS on what’s working with customers, and translate it into recommendations for Product, Product Marketing, and Revenue Enablement. Surface readiness risk before product launches and releases, not after Partner with CS and RevOps on using forecasting data, and translating risk patterns into targeted enablement (e.g., coaching, playbooks, or process fixes)

AI-Assisted Plays & Lifecycle Enablement

Build and maintain post-sales playbooks covering customer onboarding, implementation milestones, adoption motions, health checks, renewal readiness, and expansion opportunities Use AI-assisted tools to personalize and maintain customer journey plays at lower ongoing effort than manual content upkeep Enable CS and PS teams on consistent execution of customer journey plays, including handoffs from Sales and collaboration with SEs and Product

AI-Assisted Documentation & Enablement Assets

Own or contribute to technical documentation in partnership with Product Solutions and Engineering, using AI tools to keep it current with lower manual maintenance burden Ensure internal-facing documentation is accurate, accessible, and aligned with how teams actually work in the field Standardize internal and customer-facing materials used Post-Sale

Value Realization & Expansion Enablement

Partner with the Director of Revenue Enablement and CS leadership to operationalize value realization frameworks across the customer journey Support development and adoption of value models, success plans, and customer-facing ROI narratives tied to SpyCloud use cases Enable CS teams to confidently position realized value during customer QBRs, renewals, and expansion conversations Drive accountability for joint account planning between Sales and CS for priority accounts, including expansion and renewal plans

Coaching & Adoption

Design and deliver AI-assisted coaching and training (live and asynchronous) for CS and PS teams, including onboarding, role-specific training, and ongoing readiness initiatives, in partnership with GTM Onboarding Reinforce consistent messaging around implementation outcomes, adoption success, and value realization Track adoption, readiness, and effectiveness of Post-Sales Enablement programs

Cross-Functional Collaboration

Work closely with Product, Product Marketing, Sales Engineering, Revenue Operations, and the Director of Revenue Enablement to ensure alignment across pre- and post-sales motions Act as connective tissue between teams to ensure customer-facing execution reflects strategy, product direction, and revenue goals Builds trust and influence with CS, PS, and Marketing through delivery, not just coordination. Natural collaborator with a proven ability to build strong relationships across the organization and within the team

Requirements:

6+ years of experience in Enablement, Customer Success Operations, Product Enablement, or a related post-sales role in B2B SaaS (cybersecurity or technical SaaS strongly preferred) Direct experience building or deploying AI-assisted enablement tools (Claude, other LLM-based coaching, documentation, or workflow tools) — not just using AI outputs, but designing how the team uses them Proven experience enabling post-sales teams (CS, PS, TAMs, SEs, or similar) Hands-on experience creating technical or process documentation for internal or customer-facing audiences Strong understanding of post-sales motions, including onboarding, implementation, adoption, renewals, and expansion Experience with value modeling, ROI frameworks, or success planning methodologies Excellent written and verbal communication skills; able to influence without direct authority Data-informed mindset with the ability to measure enablement impact and iterate accordingly

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