Director, Post Production Operations & Support

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for.

About the Role, Mission or Department Overview The New York Times is continuing to expand its video journalism, identifying compelling video and audio stories across the depth and breadth of our report. We showcase the expertise of Times journalists on-camera, share urgent news updates, produce on-the-ground reporting, pioneering Visual Investigations, and Shows. We are looking for a Director of Post Production Operations and Support to oversee the video post-production workflows, systems, and technical support that enable reliable newsroom video and show production at scale. This role sits within the newsroom's Media Operations team, works across all field and studio production, and manages a team of post production and technical specialists charged with developing, implementing, and supporting best-in-class workflows for our video journalism. You will report to the Head of Media Operations and partner closely with the senior leaders overseeing our video journalism, the Director of Studios, and the leaders of production management, editorial operations, and cinematography. You are a collaborative, supportive leader with excellent communication skills and a future-oriented approach. This is an in-office position based in New York and includes regular attendance in the office four days each week. Responsibilities:

Lead the Post Production Operations and Support function supporting all newsroom shows and video journalism produced globally (current video operations in New York, Washington, D.C., Los Angeles, San Francisco, London, and Seoul)

Design, implement, and continuously optimize end-to-end post-production workflows to support fast-turnaround breaking news, Shows, Reporter Video, Field production, and long-form Visual InvestigationsWorkflows including but not limited to: ingest, cloud asset management, cloud edit, captioning and graphics, and finishing/publishing

Lead the ongoing transition to cloud and automated workflows to minimize friction for studio and remote production

Manage, develop, and grow the global post production operations and support team, including career development, performance management, hiring and training

Partner with the Director of Studios on production readiness and the integration of studio systems with post-production and publishing workflows

Partner with the IT and Networking functions to manage and scale post-production infrastructure, ranging from storage to high-speed file transfer systems

Partner with the Audio Engineering team to unify holistic Audio and Video post workflows

Oversee current and future vendor relationships across video and multimedia software, cloud services, media asset management and related services, ensuring production teams have best-in-class tools at their disposal

Oversee the implementation and continuous customization of our MAM, to ensure our teams have workflows that best suit their needs, and that all video assets are properly tagged, searchable, and archived

Establish, socialize, and maintain quality control standards for color, and other disciplines central to publishing video assets

Collaborate closely with Editorial leadership to align post-production resources with editorial priorities and initiatives

Maintain current documentation, training and technical onboarding for producers, editors, journalists, engineers and other newsroom partners

Establish coverage, escalation and incident-response protocols for breaking news, major events, live productions and after-hours Show support

Track operational measures including incident response and resolution, system reliability and quality control, and stakeholder satisfaction

Partner with Media Operations leadership on annual budgets, procurement, vendor management, lifecycle planning and resource allocation

Source and manage freelance technical and post-production support where needed

Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world

You will report to the Head of Media Operations

Basic Qualifications:

10+ years of experience in video post-production operations

5+ years of management experience

Experience supporting both studio and field production

Proven deep knowledge of production and post-production systems, media asset management, cloud workflows, networking and digital publishing workflows

Proven ability to build and continuously improve scalable systems while supporting urgent, deadline-driven production

Demonstrated experience managing technology budgets, vendors, procurement and equipment lifecycles

Proven experience leading technical teams in a fast-moving newsroom, media or broadcast environment

Preferred Qualifications:

Newsroom experience is strongly preferred

Experience supporting shows, podcasts, episodic content or other repeatable multimedia production

Strong leadership and collaboration skills, with a record of motivating teams, attracting and developing talent, and working effectively across the newsroom

Excellent operational, organizational and communication skills, including the ability to manage competing deadlines and translate complex technical issues for non-technical stakeholders

A systems-oriented problem solver who can develop scalable solutions while remaining calm under pressure

Willingness to manage or provide after-hours, night and weekend incident or coverage