Client Growth & Success Manager

Twin Health At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health. We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives. Working here Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment. Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® . With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world. Join us as we reinvent the standard of care in metabolic health. Opportunity We are seeking a Manager, Client Growth & Success to own a portfolio of our mid-sized employer clients, building strong relationships and a repeatable, scalable approach that keeps them engaged, renewing, and growing. In this role, you’ll work closely with client and consultant stakeholders to drive engagement, satisfaction, and retention, while owning a renewal and expansion quota and growing revenue within your book. You’ll be a trusted advisor and strategic partner, rolling up your sleeves to help clients reach their goals and contribute to Twin’s growth and scale. You’ll collaborate across teams, including Marketing, Health Economics, Clinical Delivery, Partner Integration, and Product, to make sure internal efforts align with client priorities, maximize program utilization, and support long-term success. Reporting to the Senior Director of Client Success & Growth, you’ll play a key role in driving KPIs, shaping best practices, supporting Twin’s evolving client base, and building strong, long-term client partnerships. The ideal candidate is a self-starter, highly organized, resourceful, and customer-obsessed. You are both a strategic thinker and a hands-on operator, comfortable navigating ambiguity, motivated by impact, and naturally collaborative. You are energized by carrying a number, comfortable managing a high volume of accounts, and disciplined about where you spend your time. Responsibilities Deliver Strong Client Value

Own and manage a high-volume portfolio of mid-sized employer clients as the single point of accountability Build trusted relationships with client and, where applicable, consultant stakeholders, aligning on goals and KPIs Develop deep expertise in Twin’s programs, operations, and growth strategies to advise clients effectively Provide data-driven recommendations to increase engagement, improve outcomes, and maximize satisfaction Prepare and deliver client reporting, including ROI analysis and business reviews built on scalable templates and tailored to each client’s objectives Proactively monitor client health and mitigate risks to satisfaction and retention, using data and health signals to decide where to focus your time Turn high-performing clients into advocates through success stories, testimonials, case studies, and external promotions

Drive Adoption & Engagement

Lead strategies that maximize program adoption and member engagement Use data insights to refine client strategy and improve outcomes Partner with Marketing to create lifecycle campaigns that move members from registration to activation and to create client-facing materials and success stories Support and host client webinars, one-to-many programs, and special initiatives to build engagement and community

Grow Revenue & Renewals

Manage the full renewal lifecycle for your portfolio, ensuring timely, successful outcomes and attainment of your renewal quota Identify, pursue, and close expansion and upsell opportunities to achieve your upsell quota Surface risks to renewal or growth early and partner cross-functionally to resolve them Maintain accurate, up-to-date pipeline and forecast data in Salesforce so renewals and expansions are visible and predictable

Lead Cross-Functional Collaboration

Serve as the central contact for client escalations, coordinating resolution across Implementation, Clinical, Product, and other teams Share client insights with internal teams to inform product improvements and growth strategies Collaborate with Marketing to develop promotional toolkits and campaigns that drive engagement Operate with urgency, rolling up your sleeves to meet client needs and business objectives Other duties as assigned

Qualifications

3+ years of experience in client success, account management, or a similar customer-facing role within a SaaS, health, or services-driven organization. Proven track record of driving client growth, engagement, and retention. Proven track record of meeting or exceeding renewal and/or upsell quotas. Exceptional communication and relationship-building skills. Strong analytical and data storytelling skills. Experience using data to guide prioritization. Skilled at understanding Twin’s programs, fun