Revenue Operations Consultant

As a premier technology consultancy with offices located in Urbandale and West Des Moines, Iowa, Zirous brings over 40 years of excellence in delivering tailored IT solutions to customers. Driven by industry-leading standards and proven best practices, we partner with clients to transform and optimize their core operational processes. Our multi-disciplinary expertise spans key specialized divisions, including; Revenue Operations, AI Services, Cloud Operations, Data & Analytics, Development, Governance, Integration, Security Operations, and Experience Services ( VAEZR Studio )—enabling organizations to maximize efficiency, boost productivity, and drive long-term profitability in today's dynamic digital landscape.

Our technology partners include: https://www.zirous.com/partnerships/

Location:

While local candidates in the Des Moines, IA metropolitan area are preferred during recruitment, remote applicants may be considered for this specific role. To be considered for remote work, applicants must demonstrate a proven track record of successful remote-work performance alongside substantial experience with relevant technology partnership platforms and industry standards.

For all Des Moines, IA metro based employees, Zirous provides a hybrid work model, offering in-office days Tuesday - Thursday and work from home (remote) days each Monday and Friday.

Position Summary:

We are seeking a highly skilled and experienced Revenue Operations Consultant to join our dynamic Revenue Operations (RevOps) team. In this role, you will help clients align their sales, marketing, and customer service operations by designing, implementing, and optimizing the platforms that power them. You will partner with clients from pre-sales demos and discovery through solution design, configuration, deployment, and ongoing optimization, translating business goals into practical technical solutions that drive adoption and measurable results.

While you will work across the range of platforms our RevOps team supports, this role will initially focus on Zendesk. You will serve as a go-to expert for Zendesk implementations.

What You’ll Be Doing:

You’ll work across our main RevOps platforms, starting with a focus on Zendesk. As our go-to Zendesk expert, you’ll lead implementations, data migrations, and training, helping clients streamline their support operations and connect customer service to the rest of their revenue engine. As the role grows, you’ll build expertise across our other platforms and help deliver connected, end-to-end RevOps solutions.

• Project Structure: Work on a variety of projects as a full-time consultant - length of projects andclient industries will vary.
• Client Relations: Serve as the client’s main point of contact, establishing trust while proactively communicating project status, timelines, roadblocks, and recommendations.

• Lead Facilitation of Requirements:

• Facilitating client meetings
• Eliciting requirements
• Translating and simplifying requirements based on client needs
• Defining project scope and objectives, prioritizing client business needs

• Configuration & Implementation: Hands-on configuration and customization of RevOps tool instances, including:

• Setting up user roles, groups, and permissions.
• Configuring workflows, triggers, automations, and macros.
• Designing and implementing custom fields, forms, and reporting.
• Integrating Zendesk with other business systems (Asset Management Systems, CRMs, e-commerce platforms, etc.) using APIs, apps, and native integrations.
• Data migration planning and execution.

• Demos: Lead the technical portion of all demos, articulating value and key functionalities to address client needs. Engage effectively, encouraging questions and addressing concerns. Follow up promptly with resources and call to action. Continuously refine techniques and content based on feedback and evolving product capabilities.
• Cross Functional Collaboration: Work closely with internal teams, including Project/Resource Managers & Sales to ensure project success and alignment across all stakeholders.
• Troubleshooting & Support: Provide expert-level troubleshooting and support during and after implementation, identifying and resolving technical issues.
• Best Practices & Optimization: Advise clients on best practices and identify opportunities for ongoing optimization and efficiency improvements.
• Training & Documentation: Assist in the development and delivery of engaging training sessions for client administrators and end-users. Create comprehensive documentation for configured solutions and best practices.
• Relationship Management: Build and maintain strong, collaborative relationships with clients, acting as a trusted advisor.
• Stay Current: Continuously learn and stay up-to-date with new features, products, and industry trends.

Requirements

Ideal Candidate Will Possess:

• Bachelor's degree in Computer Science, Management Information Systems, Business & Technology Consulting, or a related field (or equivalent practical experience).
• 2+ years of experience successfully implementing services delivery solutions (Zendesk, ServiceNow, Freshdesk) in a consulting or in-house role.
• Proven experience with service delivery platform requirement gathering, configuration, customization, and administration.
• Strong analytical and problem-solving skills with the ability to translate business requirements into technical solutions.
• Excellent communication, presentation, and interpersonal skills, with the ability to explain complex technical concepts to non-technical audiences.
• Experience with API integrations and web services for connecting Zendesk with other systems is highly desirable.
• Project management experience with a strong ability to prioritize tasks, manage timelines, and mitigate risks.
• Zendesk Certifications (e.g., Implementation Expert Bootcamp, Presales Specialist & Expert Path, Advanced AI - Technical) are a significant plus.
• Ability to w