Customer Solutions Engineer (CSE)

tl;dr Fresh off a $15M Series A led by Accel (total funding now $20M+), Agave is experiencing hockey-stick growth. We’re hiring a smart generalist to become an expert on our product and lead customer implementations. You’ll guide customers through their Agave journey. This is a unique opportunity to learn a complex b2b product, build long-term relationships with customers, drive sales growth, work closely with engineers, and join a fast-growing team going from $Xm to $XXm in revenue. Learn more about us here (link https://www.figma.com/slides/nlpdpvRj3iS2qbPXqkMQz0/Agave--Candidate-Pitch-Deck?node-id=5-610&t=jDDiUrnFNhn2TWMm-1).

Note: no need to have construction/finance experience. No need to have technical skills, although clear ability to learn quickly through intensive training is critical (see below).

WHAT IS AGAVE?

We're building the financial ops platform for construction, a $12T global industry run by software built 20-40 years ago, much of it on-prem with no APIs and no documentation.

We spent 3 years building the rails to read and write across those systems, and we use them to deploy AI for invoicing, expenses, compliance, billing, and more.

We have 550+ customers and our AI products are the fastest-growing part of the business: a third of new deals now include one, and we signed 8 new channel partnerships in the last month alone. We're backed by Accel and Y Combinator, with investors from Procore, Autodesk, and Plaid. Our three co-founders have worked together for 12+ years, across Graphiq (acquired by Amazon in 2017) and Amazon.

We’ve built something people actually need, in a market most of Silicon Valley ignores — which is exactly why we’re winning. The only thing slowing us down is hiring. Our team is small, scrappy, and high-caliber, and we’re looking for the next wave of builders who will help take Agave from breakout startup to category-defining company.

WHY ARE WE HIRING THIS ROLE?

• We’re growing quickly. We’re closing and onboarding 5-8 new customers per week. We simply can’t manage this pace going forward with our current headcount.

• By hiring for this role, we will expand our capacity to run more sales demos and onboard more customers in a shorter period. This will enable us to sign more customers faster and release a constraint holding us back from hitting our aggressive growth goals this year.

• You will wear many hats in addition to leading customer implementations, including:

• Solutions Engineer: you’ll build deep relationships with our customers, understand their needs, and configure our tool so it integrates seamlessly with their systems of record (e.g. ERP). You’ll be forced to get scrappy, creative, and technical to figure out solutions to unexpected needs and to troubleshoot quirks that arise.

• Product Manager: you’ll work 1:1 with our customers and observe implicit and explicit feedback they provide when using our product. You’ll capture that input, synthesize it, and work with our engineering team to prioritize improvements that make our implementations faster and easier.

• Sales Engineer: you’ll serve as the technical expert in early sales conversations — leading demos with prospective customers and guiding them through how Agave will solve their specific pain points.

RESPONSIBILITIES

• Customer Discovery - work with our Sales team to lead technical demos:

• Guide prospects through how Agave works

• Answer technical questions and position our product in the context of their systems

• Customer Onboarding — own customer onboardings end-to-end (alongside other teammates):

• Lead customers from sales handoff to full implementation efficiently, working with them 1:1

• Be their primary point of contact and assume full accountability for their onboarding

• Understand their goals and configure our product to meet their specific needs

• Train them on how to use Agave (e.g. integrate their data, perform common actions, handle edge cases)

• Create and maintain comprehensive docs for implementation best practices and FAQs

• Build strong customer relationships and long-term loyalty

• Identify churn risks and upsell opportunities

• Project Management — project-manage each customer’s implementation; manage many at once:

• Create and share detailed implementation plans, timelines, milestones, open issues, and remaining steps

• Troubleshoot issues that arise, working with our product and engineering teams if new features are needed

• Proactively identify and escalate implementation risks; work with cofounders to solve them

• Identify feedback, requests, and weak areas of our product; share with our team to drive our product roadmap

• Work with external partners (e.g. sales partners, resellers, consultants) to align onboarding timelines across parties and systems

• Process Improvement - build tooling, templates, and automation to scale onboarding across hundreds of customers:

• Understand the variations in our current processes and key gaps that hinder onboarding

• Create a standardized and scalable process that works for hundreds of customers

• Create customer education materials (e.g. demo videos) to reduce manual effort required by us

• Work with product/engineering to build features that improve customer onboardings

• Define + own + improve internal tracking mechanisms and KPIs for customer onboarding timelines

WHAT WE LOOK FOR

• Must have:

• 1+ year of experience in a customer-facing role

• Experience at a SaaS startup (highly preferred) OR experience at a top consulting firm / elite company with clear interest in joining an early-stage startup

• Aptitude or demonstrated skill in these areas:

• Structured troubleshooting: knowing how to debug issues in software in a structured, methodical way

• Systems thinking: understanding concepts like data types, functional modules, system constraints, and data inter-dependencies

• Context-specific communication: producing crisp, customer-safe updates with facts, next steps, and t