Senior Forward Deployed Engineer (10569)

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. Become part of something big with Extreme! As a global networking leader, learn why there is no better time to join the Extreme team. Position details Title of position: Staff Forward Deployed Engineer Position type: Full time - Hybrid Location: Seattle, WA Position reports to: Director of Software Systems Engineering Application deadline: Applications are being accepted on a rolling basis and this posting will remain open until filled. Work authorization: We are unable to sponsor or take over sponsorship of an employment visa, including H-1B visas, at this time Scope: Are you energized by solving complex, high-impact problems directly with customers? Do you want to turn emerging technologies in intelligent networking, generative AI, agentic systems, automation, and cloud platforms into production solutions? Do you want what you build and learn in the field to help shape capabilities that benefit customers at scale? Then come advance with us. About the Position Forward Deployed Engineers at Extreme are software engineers who work directly with strategic customers to jointly design, build, validate, and deploy solutions to complex business and technical problems using Extreme's products and platforms. FDEs operate in real customer environments and own technical outcomes from discovery and solution design through implementation, deployment, and production readiness. The solutions they build must meet demanding requirements for scalability, security, reliability, observability, and operational safety. This is a deeply technical and hands-on engineering organization. FDEs work directly with customers to understand complex problems and design, build, deploy, and stabilize production solutions using Extreme's products and platforms. They write production software, solve complex systems and integration problems, and own technical outcomes from solution design through production readiness. FDEs also identify platform gaps and define new feature requirements, working with Product teams to incorporate recurring customer needs into Extreme's products and platforms. About the Role As a Staff Forward Deployed Engineer, you will be the technical lead for complex customer engagements, owning solutions from discovery and architecture through implementation, deployment, and production readiness. You will work side by side with customer engineering teams to understand their environment, data, systems, workflows, and technical constraints and turn complex or ambiguous problems into production solutions. Depending on the engagement, these solutions may include agents, applications, integrations, data connectors, APIs, tools, skills, workflows, automation, and supporting infrastructure. You will remain deeply hands-on while providing technical leadership to other engineers on the engagement. You will also identify reusable patterns and platform gaps that emerge from customer work and help turn those learnings into capabilities that can benefit customers beyond a single engagement.

Key Responsibilities:

• Work directly with customer technical teams to understand their workflows, systems, data, technical constraints, and desired outcomes.

• Collaborate with customers and other FDEs to design and deliver production solutions using Extreme's products and platforms.

• Own significant technical components or workstreams from design and implementation through deployment and production readiness.

• Write production-quality software, including applications, agents, APIs, integrations, data connectors, tools, skills, workflows, and automation as required by the solution.

• Integrate Extreme's products and platforms with customer systems, data sources, APIs, identity systems, infrastructure, and operational workflows.

• Build and maintain automated tests, AI evaluations where appropriate, deployment automation, CI/CD, and infrastructure-as-code.

• Implement logging, monitoring, tracing, and other observability required to operate solutions reliably in production.

• Diagnose and resolve complex issues across software, data, integrations, networking, infrastructure, and AI components.

• Participate in architecture, design, and code reviews and contribute to sound technical decisions across the engagement.

• Support production deployment and stabilization and ensure delivered components meet agreed production-readiness requirements.

• Create clear technical documentation, deployment guidance, and operational runbooks.

• Identify reusable components, integrations, tools, skills, automation, and engineering patterns that can accelerate future customer deployments.

• Identify platform gaps and define new feature requirements, working with Product teams to incorporate recurring customer needs into Extreme's products and platforms.

• Contribute to engineering standards, technical practices, and knowledge sharing across the FDE organization.

•

Basic Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, Mathematics, or a related technical discipline, or equivalent practical experience.

• 5+ years of experience across the software development lifecycle, including design, implementation, testing, deployment, and production operations.

• Strong hands-on software development experience with proficiency in one or more general-purpose programming languages such as Python, Java, Go, TypeScript, C#, or C++.

• Experience building and operating distributed, cloud-based, or enterprise software systems.

• Experience with APIs, integrations, data, containers, and modern software deployment practices.

• Experience debugging complex software or systems issues and delivering production-quality solutions.

• Demonstrated ability to work effectively through am