Senior Field Hardware Engineer

Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram .

Who you are: Geotab is seeking a Senior Field Hardware Engineer who will provide technical leadership to the Geotab Video field team and coordinate its pilot support. Reporting into Geotab's Video Product team, this role works closely with Video development to make sure GO Focus pilots work as intended from readiness through close, provides technical input to pilot intake alongside Revenue Delivery, triages complex onsite hardware issues as an escalation point and coordinates diagnosis and resolution with the accountable owner, and oversees field data-collection activities that support new AI behaviors. The Senior Field Hardware Engineer also establishes repeatable field processes, manages program risks, mentors junior engineers, and provides clear status updates and recommendations to leadership. If you love technology, and are keen to join an industry leader — we would love to hear from you! What you'll do: The Senior Field Hardware Engineer is the technical lead for Geotab Video's field team. Success in this role means pilots that work as intended. This role coordinates the team's assignments, travel and equipment; works with Video development to pre-vet new or complex features before pilots; provides technical input to pilot intake, which Revenue Delivery owns; and manages stakeholder communication with Video development, Field Service, third-party installers, resellers and internal teams. The role triages complex system issues across hardware, connectivity, firmware and configuration as an escalation point, coordinates deeper troubleshooting with the accountable owner, and travels approximately 30-40% of the time, including internationally and at short notice, to support high-priority pilots. The role also oversees controlled field data-collection activities, including vehicle rental, equipment readiness, scenario design, testing, and delivery of high-quality training footage to the Vision team. As a senior technical contributor, this position establishes repeatable field processes, manages program risks and dependencies, mentors junior team members, and provides clear status reporting and recommendations to leadership. How you'll make an impact:

Serve as the escalation point for onsite triage of complex Geotab Video issues spanning hardware, power, connectivity, firmware, configuration, and SD cards, and drive them to resolution with the right owner. Ensure readiness for enterprise pilots, including pre-pilot reviews, pilot support, troubleshooting, validation, and pilot closeout, coordinating the field team's execution. Travel to customer and pilot locations when escalations require it, to triage issues and drive them to resolution within days, minimizing pilot disruption and supporting successful conversion from pilot to contract. Serve as the technical escalation point for junior engineers, customers, partners, installers, and internal teams during high-priority field issues. Guide the team's assessment of vehicle types and operating conditions that may affect pilot performance. Verify and document that camera and telematics systems perform as intended end to end against the pilot test plan, including video capture and quality, event detection, connectivity, calibration, and data reaching MyGeotab. Develop practical triage and diagnostic plans, coordinate root-cause analysis, recommend and drive corrective actions, and document permanent or preventative solutions for recurring issues. Partner with Video development, Computer Vision, Hardware, Product, Field Service, Revenue Delivery, Customer Success, Support, Sales, and Engineering teams, as well as third-party installers and resellers, to communicate field findings and coordinate resolution of technical issues. Oversee training-data generation for new AI behaviors, including renting or accessing representative vehicles, installing camera kits, staging target scenarios, conducting controlled drives, and collecting video with known ground truth, on designated development and test vehicles, with the field team carrying out the work. Review collected footage and test results for completeness, quality, environmental coverage, and alignment with the Vision team’s requirements. Create clear diagnostic procedures, test plans, field reports, pilot-readiness checklists, and training-data documentation. Maintain, or oversee the team's, accurate records of hardware kits, tools, components, vehicle configurations, pilot resu