IT Engineer II

Propelus® simplifies workforce compliance management across healthcare. Our innovative technology and strategic partnerships empower millions of professionals, their employers, and regulators to work together, creating a connected and efficient healthcare ecosystem.

As a trusted leader for over 20 years, Propelus has focused on bringing more good into the lives of the people and organizations serving healthcare. We deliver seamless compliance solutions to millions. We leverage market-leading technology and essential data to simplify complex operations, reduce risk, and champion a safer, healthier, and happier workforce.

As an IT Engineer II within the Innovation department, you will play a crucial role in supporting and maintaining our company's IT infrastructure. You will contribute to project execution by implementing and troubleshooting solutions under guidance and assist in various IT tasks, ensuring the stability and efficiency of systems, including the effective and responsible use of AI in IT work.

WHAT YOU'LL OWN:

• System Design and Implementation:

• Install and configure hardware, software, and networking components with increasing autonomy.

• Contribute to the design of computer systems and office networks.

• Deploy and manage virtual machines and other IT resources.

• Maintenance and Troubleshooting:

• Conduct regular system maintenance and performance monitoring.

• Identify and resolve technical issues independently.

• Develop and maintain troubleshooting procedures.

• Security Implementation:

• Implement and monitor security measures to protect systems and data.

• Conduct security assessments and vulnerability scans.

• Ensure compliance with security policies.

• Onboarding and Off-boarding:

• Independently manage onboarding and offboarding tasks.

• Upgrades and Innovation:

• Recommend and implement system upgrades to enhance functionality.

• Research and evaluate emerging technologies.

• Collaboration:

• Provide technical support to end-users and collaborate with cross-functional teams.

• Assist in the integration of IT systems.

• Training:

• Provide training to end-users on new systems and technologies.

• Documentation and Knowledge Sharing:

• Maintain comprehensive documentation of IT processes and procedures.

• Share knowledge and best practices with team members.

• AI & Agentic SDLC:

• Independently use AI assistants for scripting and automation; write clear prompts with context and know what to delegate to AI.

• Systematically validate AI output for correctness and security, recognize hallucinations, and use AI-assisted diagnostics while confirming findings.

• Apply responsible-AI practices, considering privacy, security, and cost.

YOU'LL LOVE THIS ROLE IF YOU:

• Are a proactive, friendly, and persuasive person who loves to move fast and juggle several projects at once

• Enjoy ensuring every client has a completely positive experience

• Can effectively troubleshoot in a remote environment

WHAT YOU'LL BRING:

• 2+ years of experience in an IT support or IT engineering role.

• Solid understanding of computer hardware (Mac, specifically), software, and networking concepts.

• Proficiency with operating systems such as Windows and Linux.

• Experience with basic troubleshooting and problem-solving techniques in a remote environment.

• Strong communication and interpersonal skills with an ability to explain technical issues to non-technical users.

• Ability to work independently and as part of a team, following instructions and procedures.

• Knowledge of security best practices and compliance standards.

• Proficiency in scripting languages (e.g., Python, Bash) is a plus.

• (AI) Hands-on experience using AI assistants and AIOps tools in IT work.

• (AI) Understanding of prompt engineering fundamentals and AI output validation.

IT WOULD BE GREAT IF YOU HAD:

• Familiarity working inside Notion

• Experience working with virtualization technologies (e.g., VMware, Hyper-V)

• Knowledgeable on automating manual processes, utilizing AI and other resources for success.

If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in healthcare and are focused on hiring individuals with unique backgrounds, perspectives, and experiences to support us in doing good, what’s human, and making a difference.

BENEFITS AND PERKS FOR PROPELUS EMPLOYEES

US Employees:

• Health Insurance: We cover up to 100% of the premium for employee medical insurance. Plans for spouses and children are made affordable through Propelus’ generous contribution

• Employees can choose from HSA, FSA, and traditional insurance options for medical, dental, and vision coverage for themselves and dependents.

• Dental and Vision plans, both including an option with 100% of the premium covered for employees

• Generous PTO:

• Accrual: (full-time US): 0–4 yrs 20 days | 5–9 yrs 25 days. | 10+ yrs 30 days per year (accrues quarterly: Jan 1, Apr 1, Jul 1, Oct 1; and is available immediately).

• US-based teams observe 14 paid holidays each year

• Floating Holiday: One floating holiday is yours to request on any day of your choice. This is separate from your PTO.

• Birthday Holiday: Your birthday deserves celebrating! You get 1 paid day off during your birth month, separate from your PTO.

• Volunteer Time Off: 16 hours available to you, that allow you to make an impact on causes that are meaningful to you.

• Additional leave options: to support you in embracing life centricity

• State & local leave laws

• Where state or local leave laws provide additional protections, Propelus will comply with whichever regulation is more favorable to the employee.

• 401K with company matching, as well as financial planning education and resources.

• Lifestyle Spending Account (LSA): We support personal well-being by offering an annual lifestyle spending account that you can use for what matters most to you—whether it’s a gym membership