Employee Benefits Account Manager

Employee Benefits Account Manager Patriot Growth Insurance Services | East Providence, RI | Hybrid | Full-Time Why This Role Matters As an Employee Benefits Account Manager, you'll serve as a trusted advisor to an assigned portfolio of clients, helping them develop benefit programs that support their employees, business objectives, and budgets. Through proactive consultation, plan analysis, and ongoing advocacy, you'll help clients navigate benefit decisions and maintain strong programs throughout the year. You'll lead renewal strategy and carrier marketing, evaluate coverage and funding options, and coordinate benefit plan implementation and ongoing service. Working independently and alongside producers, consultants, carriers, and internal colleagues, you'll turn complex information into practical recommendations and deliver a consistent, responsive client experience. How You'll Make an Impact

Serve as the primary day-to-day contact for assigned employee benefits clients, developing a thorough understanding of their business goals, workforce demographics, and benefit strategies. Establish annual renewal and service timelines, coordinating responsibilities and deliverables across clients, carriers, producers, consultants, and internal teams. Analyze client, enrollment, utilization, and claims information to evaluate plan performance and identify opportunities for cost containment and program improvements. Develop and distribute requests for proposals, solicit carrier quotes, and conduct market analyses for new and renewal business. Evaluate carrier proposals, funding arrangements, plan designs, and pricing to develop recommendations aligned with client goals and budgets. Prepare comparative benefit, funding, and cost analyses to support informed renewal decisions. Lead virtual and in-person client meetings to present renewal results, explain market conditions, and discuss benefit strategies and funding alternatives. Negotiate with carriers and vendors to secure competitive benefit solutions and favorable plan terms. Coordinate implementation of new and renewed programs, including carrier transitions, plan changes, enrollment, employee communications, and eligibility administration. Provide ongoing guidance on employee benefits compliance requirements, including ACA, ERISA, COBRA, HIPAA, Section 125 plans, and applicable federal and state regulations. Resolve service issues and advocate with carriers and vendors on behalf of clients throughout the plan year. Review contracts, policies, benefit summaries, renewal documents, employee communications, and enrollment materials for accuracy, completeness, and compliance. Maintain accurate client records, plan documentation, and activity tracking within agency systems and carrier platforms. Identify additional products, services, and consulting solutions that address client needs and strengthen relationships. Share knowledge and provide guidance to colleagues to support team development, consistent service, and continuous improvement.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Who You Are

A consultative professional who builds trust by understanding each client's goals and providing thoughtful guidance. Analytical and practical, with the ability to turn complex plan and financial information into clear recommendations. Proactive and accountable, anticipating needs and following commitments through completion. A confident communicator who adapts presentations and conversations to different audiences. Organized and detail-oriented when managing multiple accounts, projects, and deadlines. Resourceful and composed when resolving challenging client situations. Collaborative and comfortable influencing outcomes across multiple stakeholders. Generous with your knowledge and willing to help colleagues develop their skills. Discreet and professional when handling confidential client and employee information.

What You Bring Day One:

3+ years of progressive employee benefits account management experience within a brokerage, consulting, or agency environment, including client relationship management, renewal strategy, carrier marketing, plan analysis, and ongoing service. Demonstrated experience managing renewals, evaluating carrier proposals, developing client recommendations, and coordinating benefit plan implementations. Massachusetts Life, Accident & Health Insurance License. High school diploma or equivalent. Knowledge of employee benefits products, including medical, dental, vision, life, disability, voluntary benefits, and wellness solutions. Strong understanding of fully insured, level-funded, and self-funded arrangements, including the ability to explain funding strategies and associated risks. Working knowledge of ACA, ERISA, COBRA, HIPAA, Section 125 plans, and other applicable benefits regulations. Ability to evaluate claims experience, utilization trends, financial information, and carrier proposals and present clear benefit, funding, and cost analyses. Strong client relationship and problem-solving skills, with a commitment to responsive service and client advocacy. Ability to work independently and coordinate projects with producers, consultants, carriers, vendors, and internal teams. Strong written, verbal, presentation, and interpersonal communication skills. Strong organizational and project management skills, including the ability to prioritize competing demands and meet deadlines. Proficiency with agency management systems, carrier platforms, Microsoft Office applications, and related account management tools. Sound judgment and discretion when handling confidential information, along with a commitment to continued learning.

Valuable Additions:

Associate's or bachelor's degree in Business Administration, Human Resources, Risk Management, Insurance, Finance, or a related field. Experience independently managing a book of business as the primary client contac