AI Solutions Architect

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com http://partech.com or connect with us on LinkedIn https://www.linkedin.com/company/partechnology/, X (formerly Twitter) https://twitter.com/par_tech, Facebook https://www.facebook.com/parpointofsale/, and Instagram https://www.instagram.com/partechnology/.

POSITION DESCRIPTION

PAR Technology's AI Enablement & Transformation team delivers governed AI solutions that improve how internal business teams work across HR, Finance, Legal, Operations, Customer Success, Marketing, Sales and Support.

This is a hands-on AI solution architecture and delivery role. The person in this role is expected to build, not only recommend. They will turn ambiguous business needs into practical AI solutions, determine the right technical approach, create and launch solutions using PAR-approved AI platforms, and remain accountable for their performance after release. The role will partner closely with IT and Enterprise Systems, with solutions moving into formal production pathways as PAR's enterprise AI operating model matures.

This is not a data analyst, reporting or traditional SaaS product-development role. It is also not primarily an integration or MCP development role. We are looking for an AI solutions architect who can determine what should be built, select the right approach, create the solution and remain accountable for whether it works reliably after launch.

The role will also support PAR's AI economics and token optimization work by evaluating model choice, usage patterns, solution design, cost and business value across PAR's AI tooling investments.

WHAT WE’RE LOOKING FOR

• Demonstrated experience designing and delivering AI-powered solutions, agents, automations or internal tools used by real business teams.

• Strong solution architecture judgment: the ability to move from an unclear business problem to a practical technical design, delivery plan and working solution.

• Hands-on experience with enterprise AI platforms such as Claude Enterprise, Microsoft Copilot, Copilot Studio, Azure AI or comparable tools.

• Ability to build and configure AI solutions using system instructions, knowledge sources, tool use, workflow logic, structured outputs and appropriate human review.

• Ability to evaluate whether a need is best solved through platform configuration, an agent, workflow automation, a lightweight application, an integration or no build at all.

• Experience taking prototypes beyond demonstration quality, including testing, permissions, documentation, monitoring, support planning and iterative improvement.

• Working knowledge of APIs, MCP, webhooks and enterprise integration patterns sufficient to evaluate and guide their use; deep integration engineering is not the primary focus of this role.

• Familiarity with Microsoft 365, SharePoint and Azure environments.

• Ability to translate technical decisions, risks and tradeoffs for non-technical business leaders.

• Strong prioritization and delivery management skills, with the ability to own an intake queue without becoming only an intake coordinator.

PREFERRED EXPERIENCE

• Experience delivering internal AI solutions across multiple corporate functions in a SaaS or complex enterprise environment.

• Experience partnering with IT, Enterprise Systems, Security, Legal or enterprise architecture teams.

• Experience using AI-assisted development tools to accelerate solution delivery while maintaining standards for quality, security and maintainability.

• Familiarity with AI governance, data classification, access controls and audit requirements.

• Experience measuring adoption, productivity impact, solution quality and cost after launch.

Candidates should be prepared to walk through two AI solutions they personally designed and delivered. We will look specifically at the business problem, how they chose the solution approach, what they personally built or configured, how they tested it, what happened after launch, and what they changed when it did not perform as expected.

WHAT YOU WILL BE DOING AND OWNING

AI SOLUTION ARCHITECTURE & DELIVERY

• Translate business problems, workflows, constraints and desired outcomes into clear AI solution designs.

• Recommend the right technical path for each request, including when PAR should configure, automate, build, buy, integrate or decline a solution.

• Create working internal AI solutions and take them from prototype through governed release and ongoing improvement using PAR-approved platforms and tools.

• Define solution requirements, architecture, dependencies, risks, delivery estimates and success measures.

• Make practical tradeoffs across user experience, quality, speed, cost, maintainability and risk.

• Build reusable solution patterns, components, Skills, agents, prompts and knowledge structures that can be applied across teams.

POST-PRODUCTION OWNERSHIP

• Own AI solutions after launch from the AI Enablement side, including solution quality, reliability, user feedback, adoption, cost and continuous improvement. Partner with IT and Enterprise Systems as solutions transition into PAR's formal production and support processes.

• Establish appropriate evaluation, monitoring, issue management and human-review processes for each solution.

• Troubleshoot solution behavior and coordinate resolution across AI platforms, configurations, knowledg